Delivery & Returns

DELIVERY AREA
We currently deliver all our products to anywhere within the United Kingdom via Royal Mail. All products are shipped from UK. Unfortunately, we do not deliver products outside of UK at this stage but we are working on it.  

DELIVERY COSTS

Standard UK Delivery (Recorded Delivery):
Standard tree adoption giftbox and items from the Food Shop: £3.95

Dispatch Times:
We normally dispatch our orders for delivery within 1-2 business days. Please expect your order to be delivered within 2-4 business days from placing your order. During peak seasons it may take longer to process orders.

RETURNS & CANCELLATIONS
If your order is incorrect, damaged or has not arrived on time, please email us at impact@thetreecrowd.com. Please include your order number, description of your problem and any photos you may have to help us help you. We will try to find a solution as soon as possible. Whether the gift box or product has arrived with you or at another person’s address, you must return the full gift box within 14 days. Unfortunately, due to the nature of our donation activities to farmers, we will still be planting the trees and we will absorb this cost in an event of a refund.

We do not accept returns for part of the gift box, all returns must be made in full, except where the item is incorrect or damaged.

If you have any other questions regarding our policies or your order, please contact us at impact@thetreecrowd.com